By accepting these Terms or using the services, you agree to these Terms. These Terms govern the business services provided by Nuestra ("Nuestra," "we," "us"), and your use of nuestra.studio. You must be at least 18 and authorized to act for the business accepting these Terms.

Your signed service agreement or order form identifies the services, configuration, fees, and service period. An applicable Data Processing Addendum governs processing of personal information on your behalf. If documents conflict, the Data Processing Addendum controls personal-data processing and your signed service agreement controls expressly agreed commercial terms.

Depending on your order, Nuestra configures and operates connected business messaging, AI responses, lead qualification, CRM updates, scheduling, and follow-up workflows. Only the channels and capabilities included in your agreed setup are provided.

Configured actions may execute automatically without approval before each message, CRM update, or appointment. You authorize those agreed actions and must identify any required restrictions during setup. Human handoff and pause behavior depend on the configured integration and supported signals. A manual reply may not immediately pause automation in every connected application; use the handoff process agreed for your setup.

You authorize Nuestra to access and process the information reasonably necessary to provide the agreed service through accounts and integrations you are authorized to connect.

You authorize Nuestra and its service providers to process customer content on your behalf to deliver the configured services. Authorized Nuestra personnel may access customer content, including connected messages, contacts, and CRM records, to operate, maintain, and support your service and address security issues. Our access and processing are subject to the service agreement, Privacy Policy, and applicable Data Processing Addendum.

You are responsible for maintaining your own account access, securing credentials, assigning appropriate team permissions, and promptly notifying us of unauthorized activity. Use supported authorization flows instead of sending passwords in ordinary messages. Revoking permissions may interrupt service but does not automatically delete stored data.

You are responsible for the accuracy and lawfulness of the information, listings, calendars, instructions, and content you supply; your authority to connect accounts; and required privacy notices, permissions, and messaging consents. You must honor opt-outs and communicate relevant restrictions to us.

You must comply with applicable messaging, advertising, privacy, fair housing, and platform requirements. Do not use the service to spam, discriminate unlawfully, impersonate others, evade access controls, or process sensitive records outside an expressly agreed and supported arrangement. Automation does not replace required professional judgment or consent.

AI responses and external data can be incomplete, inaccurate, or outdated. Review the configuration and monitor use appropriately. Listing availability, pricing, rates, and appointment availability can change. The service does not guarantee a lead, booking, transaction, revenue result, or uninterrupted operation.

Nuestra is not acting as a licensed real estate, legal, tax, medical, or lending adviser through automated replies. Do not use AI output alone to determine eligibility for housing, credit, or other consequential opportunities.

As between you and Nuestra, you retain your rights in the contacts, messages, and other content you provide, subject to other people's rights. You grant Nuestra permission to host, transmit, and process that content only as needed to perform the agreed service, maintain security, meet legal obligations, and carry out other specifically agreed purposes.

Each party will use the other's confidential information only to perform this agreement or exercise its rights under it, and disclose it only to people and providers who need it for those purposes under appropriate confidentiality obligations, or as legally required. Ordinary exceptions apply to information lawfully public, independently developed, or lawfully received without restriction.

Nuestra retains its rights in its pre-existing workflows, code, templates, designs, and know-how. Third-party software remains subject to its owner's terms. Ownership or licensing of custom deliverables must be stated in the order form; these Terms do not claim ownership of third-party platforms.

You may cancel at any time by contacting hello@nuestra.studio. Cancellation stops renewal, and your use of the system continues until the end of your current billing cycle. Cancellation alone does not end access immediately.

Payments and refunds

Your order form states the fees, billing interval, usage charges, taxes, renewal terms, and payment authorization. Except where required by law or expressly agreed in a signed service agreement, payments are non-refundable. We do not provide prorated refunds or credits for unused days, partial billing periods, or unused services. Cancellation stops future renewal and does not refund the current billing period. Nothing in these Terms limits remedies that cannot lawfully be excluded.

Renewal and price changes

Recurring subscriptions renew on the billing schedule agreed at purchase unless canceled. We will provide at least 30 days’ notice of a subscription price increase before it applies to a renewal. You may cancel before that renewal. Fees already due for services provided remain payable after cancellation.

The service depends on platforms and providers outside Nuestra's control. Their outages, permission changes, messaging limits, data availability, or policy changes may affect functionality. We will communicate material known service impacts and coordinate an appropriate response; no service-level guarantee applies unless expressly agreed.

Third-party terms do not remove Nuestra's own contractual responsibilities. Material changes to your paid service or fees will follow your service agreement and applicable law.

Either party may terminate under the applicable order form. We may restrict service reasonably necessary to address abuse, security threats, legal requirements, or a material breach, with notice and an opportunity to cure when practical and appropriate. Cancellation and immediate suspension are different; ordinary cancellation takes effect under the agreed commercial terms.

Exporting your records

Before termination, coordinate the return or export of available client data, account access, and disconnection of integrations. The offboarding period ends seven calendar days after service ends. You may request an export of available client contacts, conversation records, and appointment records by emailing hello@nuestra.studio before or during that period. Submit your request before service ends where possible so we can verify your authority and arrange delivery. We will fulfill verified requests in the formats supported by the connected systems before deleting the relevant records, and complete export delivery within the seven-day period.

Deletion and remaining obligations

Active records and backups under Nuestra’s control will be deleted by the same deadline, subject to the limited retention exceptions in the Privacy Policy. No additional export or retention period begins when a request is made.

An export does not include Nuestra’s proprietary workflows, code, credentials, or third-party software. Custom migration work requires separate agreement. These Terms do not guarantee continued dashboard access after the service period. Subscriptions you hold directly with third parties must be managed or canceled with those providers. Retention and deletion are governed by the Privacy Policy, applicable agreements, and law. Revoking a connection does not itself erase stored records; the deletion schedule and exceptions above apply when service ends. Applicable legal retention and confidentiality obligations continue.

Except for express commitments in your service agreement and rights that cannot lawfully be excluded, the service is provided as available without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law.

To the extent permitted by applicable law, Nuestra will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities arising from use of the service. Nuestra’s aggregate liability arising out of or relating to the service will not exceed the fees you paid Nuestra during the 12 months preceding the event giving rise to the claim. These limitations do not exclude or limit liability that cannot lawfully be excluded or limited, and are subject to any different liability terms expressly agreed in your signed service agreement.

We will provide at least 30 days’ notice of material changes to these Terms, except where a shorter period is necessary to comply with law or address an urgent security issue. We will follow any required acceptance process under applicable law and your service agreement. Changes will not retroactively alter an existing dispute.

If a dispute arises, contact hello@nuestra.studio so we can try to resolve it. Any governing-law or dispute-resolution provisions in your signed service agreement apply. These Terms do not require arbitration or waive rights that cannot lawfully be waived.

Contact hello@nuestra.studio. Our Privacy Policy is available at https://nuestra.studio/privacy.